privacy policy

NAOTAKE Kimono Store discloses to users the measures it takes to protect their privacy.

At NAOTAKE Kimono Store, we will never transfer or disclose to a third party any personal information (address, name, email address, telephone number, purchased items, etc.) obtained through our interactions with customers.

[Information Collection and Use]

No special registration is required to use the NAOTAKE Kimono Store website.
Anyone with an internet connection can freely view the site.
In addition, none of the content contains anything that could have a harmful effect on minors, so the whole family can view it with peace of mind.

[About collecting information on quotations, purchase orders, invoices, etc.]

Quotes, purchase orders, invoices, etc. request information from you.
Here you will need to provide contact information (name, address, e-mail).
This information is collected for the purpose of responding to contacts, etc., and will never be used secondary or disclosed to third parties without permission.

[Collection contents]

A minimum amount of information is required to ensure smooth and accurate processing of your application.
If any of the required items are missing, the processing cannot be carried out correctly.
Name (required)
Email (required for online orders)
Address (required)
Phone number (required, mobile phone OK)
Postal code (please register as much as possible)
If you do not have an email address, orders must be placed by phone or fax.

[Regarding inquiries, etc.]

We accept various inquiries from users via the inquiry form.
At this time, we will ask for information (your name, email address) to respond and contact you.
For those without an email address, we read all messages from users and aim to respond within 3 business days.
Any information collected in this manner will be used to respond directly to your question or comment.
Additionally, we will never use your email address for any other marketing purposes.
We aim to respond to user feedback as quickly as possible.
However, in some cases, we may not be able to respond to opinions or questions that are not directly related to our products or services.
We may post questions and answers received from customers, thank-you letters, images attached to emails sent in good faith, etc., excluding personal information.

[About cookies]

A cookie is a piece of data stored on your computer that contains information about you.
Usage of a cookie is in no way linked to any personally identifiable information on our site.
If you reject cookies, you may still use our site.
We do not use cookies to collect unnecessary information.

[About log files]

NAOTAKE Kimono Store collects access logs.
The purpose of this is to design stores with higher usability by analyzing shopping trends, managing the site, and tracking search keywords and customer trends.
It is never intended to collect or identify personal information.

[About third-party mediation]

We use external shipping companies (mainly Sagawa Express and Yamato Transport) for our deliveries, and we use a cash-on-delivery shipping company to charge for the provision of products and services.
We only disclose the minimum amount of information to these companies for shipping and billing purposes and will never retain, share, store or use your personal information for any secondary use.

[About security policy]

Any sensitive information you submit through the website will be kept strictly confidential with every effort.
When we ask you to enter sensitive information on our registration order forms, applications, etc., that information is encrypted and protected.
While we are committed to protecting sensitive information online, we also do our best to protect your information offline.
All information we obtain from you, including the important information listed above, is for our own use only.

[Management of credit card information]

Currently, we do not have a method for paying by credit card on the site, and we do not collect your credit card information.

[About links]

This website contains links to external sites.
Although we are selected shops and public institutions, we have no responsibility or liability for the privacy policies of other sites.
The privacy practices posted here apply only to this site.

[Description regarding the user's modification of their own information "Notification of changes to registered information from customers"

If there are any changes to the information registered in our database (information from your previous order or application), please notify us by e-mail or telephone.
Updates the database.
This will help us process your next order more smoothly.
At that time, we will ask you for the following information to verify your identity:
Your [name], [phone number], [email address], and [approximate date of most recent order or application].

[Disclaimer regarding information disclosure: "Legal Disclaimer"]

Although we will do our best to protect personal information, we may disclose it if required by law.
We do this to comply with a judicial proceeding, court order or legal process.

【inquiry】

At NAOTAKE Kimono Store, we welcome your comments and opinions regarding our Privacy Statement.

  NAOTAKE Kimono Store

Naoto Murashima

2389-15 Kojakucho, Totsuka Ward, Yokohama City

TEL 045-443-5298

E-mail m urashimanaotake@krb.biglobe.ne.jp